[Tron Jordheim]

Our call center serves as a back-up to sales people as well as doing customer care. We always look for ways to improve training and give our trainers more tools. I'd be glad to share more ideas with you if you want to email me. I'll actually be in the Ft. Worth area on Aug 11 and 12. If it worked out that I could take the nickel tour of your call center, that might be fun.

Thanks