my name is tram and our call center in india does a huge amount of customer satisfaction surveys for a very large US company. we have a performing model where services are being delivered over the last 18 months to this US client and we would be happy to replicate a similar survey for any one else that is interested from our India based customer contact centers.Visit us at
www.allsectech.com and you could also mail me.please let me know if we could be of help/service. - tram venkat