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Staffing Question
I work in a call center that uses a traditional staffing method. How many people do I actually need? This is based on forecasting and call stats. I hire that many.
I once heard of a place in which they overhire and have everyone show up each day waiting for a chair. Depending on call volume they can get a seat.
Does anyone use this method? What are the impacts to attrition? My center doesn't really have overhead for benifits so, It wouldn't cost us that much to have too many people. Any ideas on how to sell this to the hire ups? What analysis could I use to create a presentation?
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