[healani]

I work for a US based call center and we are currently outsourcing to a company in India. The current arrangement is that we provide our partner with schedules and they are required to fill them. They are also required to send us daily staffing numbers (planned absence, unplanned absence, and attrition) so that we can track their planned shrinkage vs. actual.

We are having multiple issues with trying to get our partner to comply with our needs and I was wondering if anyone who has had sucesses with outsourcer partnerships might be able to share some best practices.

Thanks in advance!