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Anyone work for a company in Tech/ customer support?
Just curious on what ur wish list would be to improve on cust. support issues.
I like the idea of customers going to an online support site first to address (or at least try to) their problems and support issues first prior to an email dialogue or an actual live person.
Anyone in this field can attest to the fact that tech support folks get a good beating from the irrate customers and the volume of customers calling in for routing issues that could have easily been resolved by their company's respective support portal.
What do u guys think?
Any feedback and insight would be appreciated.
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