Thread: What methods of cost reducing measures/services have you used for Call Centers?
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Old 09-11-2003, 11:01 AM
George E. Martin George E. Martin is offline
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Join Date: Sep 2003
Location: Dallas, Texas
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Self Service is an incredible tool and great solution provided that it has some intelligence and you can "close the loop". In other words, upload the knowledge base immediately.
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George E. Martin
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