[Richard]

Hi there. Here at the contact centre I am working in we are running a Rockwell ACD and TCS for scheduling purposes. I have just completed a business case for the implementation of further TCS modules being RTA and AP.

I have had some opposition to this from the IT people in the business as they claim that Commander (the Rockwell "real time" interface) and RTA would be a duplication.

I totally disagree with this assumption as they do actually perform 2 different tasks. What I am looking for is if there are any other sites in the states who are running both Rockwell and the TCS RTA product who I can have a conference call with to try to explain to our IT people why this is not a duplication but a necessity for the benefit of the business.

Any assistance in this matter would be most appreciated.

Thanks

Richard