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I read a recent article that suggests that 'light baroque' music seems to stimulate the side of the brain that deals with creativitiy. The article suggests that most academic learning takes place without creativity, and that music often aids in memory.
Of course, not everyone employed in a call center will like it. Some personnel may, in fact, find it a "distraction."
There is also the means by which to deliver any background music program to employees in a call center. Often, the auto-attendant/automatic call distributor/PBX system, that handles calls, also functions as Public address system and 'on hold' source for callers waiting 'in queue.'
It's often difficult, if not downright impossible, to find a program that can fit all those requirments. My best suggestion would be to address the 'on-hold queue' first. After all, the people waiting in queue are the customers, and..."the customer is always right."
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