Hello,
You may want to look into a call center application we utilize and it has been very good to us. It is called White Pajama, the information can be found on their website
www.whitepajama.com. They have a screen pop feature that works very well. Tell the sales rep that Tracy Vieira from WebConverse sent you. The sales contact is Steven Faber and he can be reached at
stevenf@whitepajama.com.
Best of luck.
Tracy