|
In our center we fight the attitude problem daily, by spending time talking to our agents. We find out what kind of work in their past was their least favorite, we share ours. I have found a little reminder about the difficult things we are no longer doing gives us some perspective on the good things about our job now. I had to load semi tractor trailer trucks in the cold on 12 hour shifts, it makes me grateful for comfortable surroundings and work I can do well even when I may be a little off my game. Sometimes when one of our agents seems a little frustrated with an irritable customer I remind them of someone they were able to help just a few moments before. I believe a manager that takes the time to know something about the people that work for them, creates a bond that allows them to overcome an occaisional bad attitude and helps them to recognize those who may not be able to adapt to the workplace requirements.
__________________
Hattie
|