[northernboy6]

Hi everyone,

I was hoping to get some suggestions. I am one of 20 Team Leader in a credit card call center and we will be completing a shift roll-out for your reps in a couple of months. We do this by senority. My question is, other than senority how can the team Leader pick their shifts? In the past we have pick by senority, but this causes low morale from the less tenured TLs. I would really be thankful for any suggestions.