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I have managed a call center without workforce management software. It was not fun. I spent a lot of time researching WFM solutions.
CenterForce Technologies, IEX, Blue Pumpkin were very good.
What makes a good WFM tool is:
- Intuitive GUI
- Short implementation
- Less than 1000.00$ per client cost
- Fully Web enabled application.
- Pre-built performance reporting tools.
- Inbound and outbound forecasting capability.
- Skills matching
There were a lot of choices out there!!!
Good luck in your search.
Brian
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