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Observations-on-Operations article,
A Call of Transaction. A Call of Relationship. found
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Summary:
What is the difference between a call of transaction and a call of relationship? Everything depending on how the customer perceives the value of the call to themselves and the value your company places on the call.
Learn why it is important to know the difference and what it can mean for your customers and your call center. Read A Call of Transaction. A Call of Relationship.
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