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Depending on the size of your center, you may want to consider more than one medium of communication. Here are some of the things that we use in my center with over 500 employees:
-Intranet website. A commitment by a group to operate this without red tape makes this successful.
-Community bulletin board. Post it by the timeclock.
-Put it on the dry erase boards.
-Put together a weekly newsletter to introduce or summarize the updates.
-Print the memo and roster of the team. Pass the memo, have the reps initial off after reviewing.
- Use the PA system to draw attention to the updates. Probably want to keep this message short and sweet but make reference to other resources.
- Get your managers to promote the update and answer questions as they introduce it. Good idea to debrief them first so they can be an advocate for the announcement.
Chances are that these are not "show stopping" ideas that either haven't or aren't currently being used. By putting a combination of these together, you can however move the accountability factor from the messenger to the receiver. And if you have as many updates as you say, it might be a better idea to set the expectation with the reps that they are responisble for reviewing, knowing, and asking questions about the updates.
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