Talkback is an interactive feature allowing you to post your reaction and opinion to the
Observations-on-Operations article,
Your Customers: Internet Use and Your Call Center. found
here.
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Summary:
Why is the Internet important to your call center career? In this issue of Observations-on-Operations, we provide an opinion on why you must understand the Internet in ways you may not be
considering.
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Your turn. Post your reaction or opinion by clicking on the
Post Reply button.