Hello,
For courses on recruiting in the USA, the best training I know of is provided by AIRS (Advanced Internet Recruiting Strategies).
http://airsdirectory.com/. I have written articles for AIRS on call center recruiting.
Another very good source for recruiting information is Electronic Recruiters Exchange:
http://www.erexchange.com.
As I mentioned above, I have written 3 articles on call center recruiting for AIRS. If you (or any other companies) are interested in reading my articles, please email me at
peterg@callcentercareers.com and I will email the articles to you.
Best wishes,
Pete Geisheker