[Buck]

Hi Everyone,
New to the forum but looks like a great source of information.

I have a question about Remote Agents. I've seen remote agents deployed for call centres dealing with catalog orders, reservations, food take out...etc. The type of calls seem pretty straight forward... Does anyone know of a Company that has deployed a remote agent program where the agent would take more complicated calls (where the agent has to interact with various systems-or has to have a high level of knowledge for troubleshooting purposes.

I'd be interested to know about them for comparison purposes.

Thanks everyone!