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Old 12-11-2001, 10:04 AM
Call Centers 2000 Call Centers 2000 is offline
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Join Date: Dec 2001
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Usually directives such as you describe are precipitated by unpleasant feedback from somewhere. Perhaps pruductivity is down or service levels are dipping and this is a quick fix to keep everyone in their seats.
My suggestion is to set an appointment with your supervisor to discuss why he has created this rule and what other alternatives exist. I suspect there is a deeper "root cause". Good luck.
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