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@jeffchow:
The size is the biggest problem that I see at the moment. Starting from that the number of Interviewers is critical to every other area in a CC, this question is difficult to answer at this point.
I'm looking for a good workforce management software at the moment. I think after interviewing our potential customers and after that knowing their possible needs it will be easier for us to plan the size of the new CC.
Maybe you can tell me another way to determine the size of our CC. I'm thankful for every suggestion.
Chris
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