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My company (a major bank) has a guideline of 5 instances or 8 days within a rolling 12 months...after that, non-exempt employees are docked & subject to corrective actions. We chose in our call center last year to drop the 5 instances & just go with the 8 days. We still have as many people on warning as we did last year, but our exit interviews are no longer pointing to our strict attendance policy as the reason for leaving. We also give them two personal days which they are allowed to call in in an emergency if they need to, so they really have to be out 10 days in a year to be in trouble.
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cjw
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