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Old 12-12-2001, 09:58 AM
callcenteradmin callcenteradmin is offline
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Join Date: Dec 2001
Location: Colorado
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group assessment

The problem with group assessment is that it allows for personal bias by each member of the group. My advice would be to use skills assessment testing that has been tested to be both reliable and valid.

Best wishes,

Peter C. Geisheker
http://www.CallCenterCareers.com
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