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Outbound Dialing-Time
Hi all,
Marginal changes in average handling time or other factors can cause massive changes in efficiency when it comes to inbound-activities.
There are queuing-rules and many other theories which help to increase inbound-efficiency.
Im wondering if there are rules and theories to increase efficiency in OUTBOUND-activities. In my case I'm talking about market-reserach. But I think in this case the rules for outbound-telemarketing etc. would be pretty much the same.
My main question is. How can I determine what's the ideal time an agent lets the phone ring before he cancels the attempt and starts the next?
Thank you for your help,
Chr1s
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