|
The attendance policy I've seen is based on points: 1/2 a point for being late to work, 1 point for being absent without a doctor's note. We use a sliding scale for what types of warnings acrue at different point levels. At 12 points, the employee is termed. We do allow and reward agents with improved attendance by letting them "buy back" points. After 1 month of perfect attendace, they get 1 pt back. Every 2 weeks after that gets another point back.
This method works, but requires a lot of supervisory diligence. I've seen some teams get out of control when a floor supervisor doesn't log the points, or fails to follow the progressive warning level procedures. I've also seen teams use this method with outstanding success.
I actually think the best system should be the easiest system, one that is automated or preferably controlled by an outside group like workforce management, intraday, or HR. I think the supervisors on the floor would be better suited to give out the warnings as directed by a third party, instead of doing all of the logging and documentation as well as the disciplinary functions. Just my humble...
Matt
|