[ecrewes]

All,

I am tasked with putting together a standard "core" list of Operations reports that can be used to bring up a brand new call center. We will be implementing Genesys enterprise wide not only on our 6 existing centers but several others to come. The intent is to have 16 or less reports that we can use to bring up a call center, train management, etc. Obviously there will be additional customized reports later on...

So here is my question. Does anyone have/know of a generalized list of must have reports that call centers need?

We have used Lucent CMS, and many different customized web reports that we have built ourselves. I have documented 106 current reports that operations uses....I need to bring that down to 16 "core" reports and any list of "must have" reports to run a call center would be a great headstart.