[Debra]

Hello,

I am hoping someone will be able to help me with an assignment I am working on. The company I work for is in need of 200 people who work from a call center and will work our chat phone lines. They would be dialing a toll free number and chatting (calls are routed to Europe) to people who call in to pay for chat service. In other words, they would be "fillers" -- there to ensure there are always people on the system with whom paying customers can chat.

I am not familiar with call centers, so would very much appreciate recommendations from those of you in the industry who could also inform me as to whether this is something a call center would provide and put me in touch with one who would have enough staff to handle this.


Thank you so much,

Debra