|
I agree
I do the same thing what you have been doing for the last 3 years.
In my call center, all the agents on floor are old agents and have been with the comapny for atleast 1 year and are pretty at handling calls.
Yes, most of the calls we get are simple usual calls but there is always an avenue to give contructive feedback and always room for improvement.
We have remote monitoring system where we can record calls and I pick up the longer calls and there is always some new things happening there and room to give feedback and mard the monitoring forms.
|