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You need to run a weighted average to compute ASA over several queues. Here's the formula:
((ASA1*calls1)+(ASA2*calls2)+(ASA3*calls3))/(calls1+calls2+calls3)
where ASA1 is average speed of answer on queue 1
and calls1 is number of calls in queue 1
and so forth....
You can use the same formula for SL over multiple queues.
Hope this helps.
Matt
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