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Kala,
For the small to mid-range contact center, look at Onyx, Frontrange or SalesLogix. For larger centers, where you'll have more than 75-100 concurrent users, there's Siebel, PeopleSoft and Clarify.
The large systems all can integrate with Oracle, and I'm confident that Onyx can as well. The other two are probables in this regard.
__________________
--mikael
Mikael Blaisdell
mikael@mblaisdell.com
www.mblaisdell.com
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