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Shift scheduling
In the past our center has run from 7am to 9 pm. We had a small shift start at 7, the largest shift started at 8 and decreasingly smaller shifts started at 9, 10, 11 and 12. The agents in these shifts had those hours permanently. We would hire and train agents specifically to fill each shift's agent needs. Of course, whenever possible, we allowed agents to shift to other shifts. This way all of the agents didn't have to keep changing shifts. We found that starting at 11 or 12 was great for some employees and fit their home needs which might include covering childcare early in the day or fit their individual inability to get up early. Don't know if this would work for you but it seemed to work quite well for us.
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