It usually depends on the size of the operation. Smaller operations tend to be easier to monitor and this "empowerment" of the rep will tend to be more controlable. I would reccomend a plan of action that would include the following
-System for monitoring calls for abuse
-Tracking system for detecting abuse
-Setting a goal for target use
-Proper training of reps on this new empowerment and how to properly use it.
If you would like more help with this feel free to contact me at
chris@explosivescripts.com