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eWFM vs Blue Pumpkin
I recently migrated from Blue Pumpkin to eWFM. I'd like to know if i can generate an adherence rating per agent per day from eWFM similar to that of Blue Pumpkin. The adherence report should be able to classify how many % in a 9-hour shift is the agent following their schedule - whether to be online or offline, i.e. breaks, lunch, development.
The compliance rating that we're getting from eWFM only displays start/stop time adherence.
Any help will be much appreciated.
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