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workforce management
I have found that most of these tools are very similar. Have had favorable experiences with BP and IEX
Rightforce aside from WFM also has some secondary features that I find especially helpful. They have one of the only WFM tools that incorporates Outbound planning, but also have a planning tool for best time to call and demand forecasting, a tool which might be an add on but does benchmarking and analysis on all your centers solutions and a model that allows you to create financial impact modeling for staffing changes and if process changes in your centers (ACD, IVR, adjusting head count ect...). Perhaps these are features incorporated with BP and IEX but I have not used them in the past.
Hope this helps.
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