CenterForce has now been acquired by Concerto Software. Its intelligent WFM application "RightForce" is still the only WFM tool that forecasts and schedules not only for inbound call centres but for outbound and blended voice call centres as well as planning for web chat, email, workflow and back office. RightForce incorporates a planning tool for best time to call to optimise outbound call cente lists and increase right party contacts by 20- 45%. It is just as feature rich if not more so, than applications such as BP, IEX or eWFM, yet less complex to set up and can be depolyed acrosss the whole enterprise rather than just within the inbound call centre.
If anyone has any questions or would like any further info on RightForce you can email me at
tiffany.mannion@concerto.com