Thread: Alarmingly High Attrition
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Old 12-24-2004, 05:25 PM
n_meghanath n_meghanath is offline
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Join Date: Feb 2003
Location: India
Posts: 0
Why would they leave?
Why wouldn't they leave?

List out the management view
List out the agents view.

Compare and you would get the answer. The reason is very close to the expectation gap of the agents and the management.
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Meghanath
I just realize, I don't know what I don't know
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