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We have experience in this area. We actually outsource our IVR for clients. We create the routing and programming and you route the calls to our IVR where they are processed. This can include voice recognition or not.
There are some examples I can give you about calls handled in the IVR vs. voice, but that depends on your application and the nature of the call/inquiry.
Give me a call if you need some information, even if you are not interested in outsourcing it.
Greg Kern
CallTech
512-261-0409
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