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Hi Amit
The main problem is that the exit interview is done at a time that three issues still remain uncleared.
1. The dues are generally not cleared.
2. The experience/relieving letter is not issued.
3. A reference check may always happen from the next organisation.
Employees would generally not rock the boat because they are worried about repercussions. Unless the company has a I'm OK Your OK approach and actual behaviouir from the seniors the actual reason for atrition will never come to the forefront.
You could perhaps be a little pro active and install suggestion boxes/complaint boxes at various places in your call center where your collleagues who man the telephones can drop their feedback with anonymiity. This will tell you if there is anything wrong with their supervisors attitude, low salary, difficult work conditions etc.
Hope this helps
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