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Old 01-02-2002, 09:59 AM
gkern gkern is offline
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Join Date: Oct 2001
Location: US
Posts: 8
We have a number of different forms/grading criteria that we use for our inbound queues. I can show them to you on-line if you are interested. You can also see the feedback mechanism. Everything is automated.

Let me know if you are interested

Greg Kern
CallTech
512-261-0409
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Greg Kern
ACS
greg.kern@acs-inc.com
512-934-0254
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