[WDWJoy]

I think you need to consider what the purpose is of the incentive scheme.

I would consider weighting each of the things you mentioned depending on the objective of the scheme. (i.e. is it to increase sales? improve customer service? increase productivity? The driving force of the scheme should make up the greatest part of the incentive in order to communicate it's importance.)


What is your attendance like? Unless it's fabulous (which would be wonderful in a call center) I would factor that in too.

I would be interested to see what your final result is. Good Luck!