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Cms
Analyst,
Using CMS, if you have access to create reports, extension outbound calls is certainly a valid field to create in a report, however there are some issue when pulling from your VDN or switch, most notably, it may contain your transfer calls depending on how you enter it on a report.
If you are simply looking to track a single users calls, you can iniate a simple trace report on the user. This would provide you with all phone based actions for any particular date/time as long as the trace is active.
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