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Originally Posted by AmitS
Hi ,
My company is facing a serious concern of alarmigly high rate of attrition. "Attirition " ,we all face this big and dangerous word in the industry. We as a call center have tried various ways of retaining people through personalised counselling with the employees ...however most employees dont give the true picture why they wud like to quite ...either they say higher education or personal reason (family pressure)...its at times very difficult to get to the real root cause of such a situation ...Plzz help regards the same and provide with a POA at the earliest...Thanks
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This would take alot of work in the compensation and benefits arena, along side that you would require to create an enviroment that does not have alot of stress. Give two offs to your agents. If you want to know such methods get in touch with me at
mianomarshah@hotmail.com