|
Low Call Volume Set Up
I've been asked to consider telephony support for my organization today we only provide email support 5 days a week. I have extensive experience in this area from a previous job/company but - the company took 20K calls / day.
We have no idea how many calls we would take but, the number is presumably small. Any ideas as to how to manage this? Queue/ACD could be a real waste of capital....how bad is letting customers leave a voice message for a CSR to pick up?
Any advice?
Last edited by LT01; 09-26-2005 at 04:25 PM.
|