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Wait time
Gerrard,
The lead lists which we receive is perfectly fine as we receive it from Experian group for the last couple of years. The only observation is we are experiencing higher percentage of wait time on calls(close to 40% of hours on a daily basis is wait time). Is this something to do with the Dialer predictive algorithm or is it something else? Will you be in a position to provide dialer statistics of wait time for any outbound campaign.
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