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Originally Posted by sunil_misquith
Hi, I'm working for an outbound contact center. Would like to know how much idle time between calls is observed on the predictive dialer, some of you are using. The dialer we are using is I3 and the average idle time is around 25 to 30 seconds on a fresh leadlist.
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Hi Sunil,
There is no definate answer for your Question as Wait / Idle time is not depends on Dialer most of the time. It depends on Lead quality as well. It is possible that your FRESH leads will be having half disconnected numbers and Answering Machine , then no dialer in this industree will give you good results. I've seen wait time of 2 Sec. and 15 Sec. on same floor at same time but for Different Campaign.
I work for Dialer Company
www.stratasoft.com.
If you won't mind can you share your details with me ?
Please do write me on
rahul.khokale@stratasoft.com.
Thanks,
Rahul S. Khokale
Operations Manager,
Stratasoft India,
Direct : +91 98211 83653.