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Wait Time
Gerrard,
On one of our biggest outbound telemarketing projects(115 seats), we are seeing an average talk time of 56%, wait time of 41% and wrap time of 3%.
We penetrate our lead lists close to 60% and the percentage of wrong numbers observed is close to 5% and sum of answering machines +no answers+sit+fax amounts to 75% and connects as 25%(figure calculated from total dials). We operate at 1:3 pacing ratio on all our outbound projects
Having given the above details, can you also suggest the best available and cost effective technology available in the market...
Also, if you can provide me a white paper on technology available in the market, scalability of these products, pros and cons, cost per seat..that would be great piece of information.
Looking forward for a better insight on predictive dialer technology at the earliest.
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