[Connormar]

I am interviewing to replace an experienced, highly visible call center supervisor. Many of the applicants I will be speaking with are presently at the highest level of the rep career path. It's been several years since I've had this task (the supe turnover is very low). Other than the technical phone questions regarding staffing, scheduling, traffic, etc., does anyone have any thought provoking, make the applicant think from a different prospective, type questions/scenarios to use in the process? I want to challenge the applicants to think quickly and creatively while giving me a feel for what they "think" the job entails versus the reality of a call center supervior. I'm fresh out of ideas on how to keep the process fresh.