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Breaks Management
Hi,
Am new to eWFM. We are setting up eWFM in our CC. We hav an issue in setting up breaks.
We have 3 breaks (I Break (15 Min)+ Lunch (30 Min) + III Break (15 Min)) for the agents. All three breaks are distributed randomnly. Can these breaks be arranged in order. Eg., Please find the current distribution given below
I Break Lunch
Agent 1 Agent 2
Agent 2 Agent 5
Agent 3 Agent 3
Agent 4 Agent 1
Agent 5 Agent 4
Agent 1 should be the first to get both the breaks etc.,
Can u help??
Cheers !!!
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