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Attritation rate calculation
Hi
My call center, of customer services for a telecom sector, is facing a challenge of high Attrition rate. I am new in the industry and needs your help; please make me understand who to calculate the attrition rate. And what are the components involved in calculations. I will also very grateful if we could share the industry trend of the attrition per month and annum basis.
Regards
Faisal
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