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That is a big question. There hundreds of call center technologies out there, i.e.
ACD, IVR (touchtone or speech), CTI,WFM, KPI packages, message boards, call logger, quality assurance system, etc...the list goes on and on.
I do not think there is any standard. You will obviously need the basics - an ACD, or dialer depending on the type of call center you have.
The technologies you have should suit your business and goals.
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