|
I am not sure you will find one package that does it all. I do not know of any ACD / Dialer vendor that also records calls. You may have to go with 2 different vendors for that. There are a lot of various vendors that offer both the inbound and outbound ability. I just installed Concerto (now Aspect, used to be Rockwell) in my facility. It is pricy but a good product. But there are still several others out that will suit your needs and budget.
|