Quote:
Originally Posted by marcy12
I currently have a call center that is expanding rapidly. We have been manually dialing and this is just not productive. I've done some research and it seems that predictive dialing may be my solution. However, the companies that I've been calling are extremely expensive, especially their start up costs. Does anyone know of a cheaper alternative? HELP!
marcy12
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For really good dialers that are stable and scalable, you need to go for a good solution, which might cost you a bit. Going in for cheaper dialers will be easy on your pocket initially, but then the cheapest solutions are not very productive in the long run, especially those that are mere modifications on asterisk. These are very unstable and value add is not too much. What sort of costs are you looking at(per agent)?